VISITING LEEDS CASTLE FAQS
Pick from one of many concerns below to produce the clear answer.
Yes, it is vital that everyone desperate to see reserves an arrival timeslot to allow us to monitor visitor figures and keep our security precautions.
By operating an online booking system we are in a position to restrict the sheer number of site site site visitors in the property through the day. Visitors won’t be permitted to enter the property with no booking. All site visitors should be released having a wristband that is coloured arrival to easily recognize our reserved visitors.
Our booking system utilizes traffic light colours to demonstrate you which times and times have actually the availability that is best. Good supply is with in booked and green our slots come in red.
Yes, you can easily get any brand new seats in the exact same time as reserving an arrival timeslot on our internet site.
Please bring both with you once you see even as we will scan your booking along with your admission tickets.
No. All reservations and seats must be acquired online in advance of arrival at Leeds Castle. Scheduling on line reduces contact for both you and our staff making the surroundings safer for us all.
Yes you’ll provided that there was supply.
Yes, you’ll however you will nevertheless want to reserve a trip time slot and bring your valid ticket that is complimentary you. Nevertheless, we do suggest until we are fully open that you save your ticket.
Yes , our vehicle parks should be open. Please usually do not arrive significantly more than quarter-hour before your allotted time. It will assist our vehicle parkers in the event that you could show the mirror hanger in your windscreen that will be emailed together with your scheduling verification.
Yes, the booking system enables you to pick when you yourself have vouchers or offers that are promotional. In cases like this we’re going to perhaps perhaps maybe not online take payment, alternatively you can easily provide vouchers or account cards during the Ticket Office and spend on arrival (if required). Take note that individuals try not to accept money presently.
Yes, we are going to start the primary entry, Whistle avoid CafГ© plus the play ground toilet obstructs. These should be checked and washed by our janitor group. Providing outlets should be available so that you can enjoy treat, hot and drinks that are cold and ice cream. We now have additionally set up some handwashing that is new sanitising stations.
Yes you will. Then we will add an extra three months as a thank you for your patience if you renew your ticket when it expires. You shall consequently get 15 months for the cost of 12. This offer shall run. Being a charity your support is paramount to our future survival.
Please try not to see as we can move your reservation to a later date if you feel unwell with any symptoms of COVID-19 or have come into contact with anyone who may have symptoms.
No, reserving a time slot is free for those who have a legitimate admission admission.
Yes, a steward shall monitor access all of the time.
Yes, a sanitiser place is supposed to be offered at the exit and entrance associated with playgrounds and adventure tennis. There will additionally be sanitiser available in the play areas, in addition to four hand clean channels nearby the play areas.
The playgrounds is likely to be washed frequently through the day. Our janitors will perhaps perhaps perhaps not shut the areas totally but will close off apparatus that is individual cleansing.
All groups and tennis balls will likely to be sanitised pre and post use. Cup restrictors is going to be in spot to stop baseballs going totally to the opening. Flag poles will be cleaned frequently although we ask players not to ever eliminate the flags poles when playing.
No, you don’t need to pre-book.
Our company is expanding our one-way system for usage within the gardens therefore we ask which you follow all signage.
Yes, all automobiles in the booking that is same make use of the exact exact same vehicle pass, but please show up together during the Ticket workplace.
There clearly was a ‘Cancel Reservation’ switch in your booking verification e-mail. Press this button then verify the termination in the page that is next. Then we are unable to refund your order, but your e-tickets can be reused for a different day if you have purchased tickets.
Assistance dogs are allowed, nonetheless as a result of abundance of wildfowl wandering easily over the property, we regret that other dogs can’t be admitted.
Whenever Castle reopens it is vital that everybody else wanting to look at the Castle reserves time slot to allow us observe visitor figures and continue maintaining our security precautions. This is often done during the time that is same reserving an arrival time slot.
The sporting of face coverings is necessary in every of y our locations that are indoor. That is in conformity because of the GovernmentвЂ™s recommendations.